TRAVEL TOUR COMPANY GENERAL INFORMATION & POLICIES
OUR TRAVEL TOUR COMPANY specializes in personally guided tours of Canada, the United States and Overseas destinations. Travel via deluxe air conditioned Motorcoach, with qualified coach drivers and total comfort.
All our tours provide the services of an experienced Tour Director where noted in the inclusions.
OPEN TO THE GENERAL PUBLIC
Most itineraries are available to travelers of all ages except very young children.
SMOKING & ALCOHOL POLICY
For the comfort of everyone, smoking or drinking of alcoholic beverages is not permitted on the Motorcoach. Smokers may take advantage of the frequent stops. With the majority of hotels and properties now offering non-smoking facilities and accommodations, should you wish to have a smoking room, this can be accepted as a request only and will be determined only by the availability, if any, of smoking rooms at the subject property(s).
Seats may not be reserved in the Motorcoach; they are first come, first served. A rotation system is used whereby you change seats at the discretion of your Tour Director on overnight and multiple day tours.
Prior to tour departing, you will be sent your tour package which will contain a detailed itinerary, luggage tags, insurance particulars, where applicable, and a complete listing of hotels with phone numbers. This is sent to each client prior to tour departure date, electronically or by mail.
Reservations will be confirmed when the deposit is received in the amount indicated on individual trip descriptions. Registrations can still be accepted up to 48 hours prior to tour departing, provided the tour is not sold out, and provided Jolly Tours can secure all components advertised.
Tentative reservation requests will be held for ten days pending receipt of required deposit. This policy is not available if the tour you are requesting space on is to depart within 30 days of the day you are requesting to hold a seat and / or the balance due date on the tour has already passed. In this case, full payment is required at the time of registration (within 24 hours). No exceptions will be made to this policy.
Canadian Dollar prices listed are per person based on single, double, triple & quad occupancy. All taxes where applicable are included and indicated. Prices are based upon costs and conditions at the time of printing (June 2017) and are subject to change. Please note: Jolly Tours may not be able to guarantee brochure rates after tour balance due date on group tours that include air & or cruise. Also, prevailing rates for hotels and theatre or other tickets may apply on some tours for last minute bookings. There are no refunds for un-used components of your tour should you decide not to participate, nor will Jolly Tours alter the structure or pricing of a tour to exclude components you do not wish to include or take part in.TOUR PRICE
For your own safety and protection, we always recommend that you have adequate medical insurance when traveling outside of Ontario. Jolly Tours has partnered with Manulife Insurance and would be pleased to advise you of the options available to you.
CANCELLATION & TRIP INTERRUPTION INSURANCE
Cancellation & Trip interruption insurance is included when noted on each itinerary. * Cancellation Insurance protects your dollars paid should you need to cancel. The terms and conditions of this insurance are specifically outlined in the insurance policy. You must advise our office within one day after the cause of cancellation occurs otherwise reimbursement may be reduced by the Insurance Company. If you have a pre-existing condition, please inquire about your insurance validity at the time of booking. In general, if you have a pre-existing medical condition, your Condition must have been stable prior to your registration date in order for the policy to cover in case of cancellation due to this illness. Cancellation due to illness requires a written Doctors letter.
In the event of cancellation, transfer of monies from one person to another cannot be made due to regulations. Therefore, the person who has cancelled must advise Jolly Tours of their cancellation as well as the applicable insurance carrier for refund. The person who is replacing, will need to pay for their tour in full.
If a person is traveling with a partner whether it is Double, Triple or Quad, and replacement is not found, the remaining travelers will be charged for the change in occupancy. For example: Two people traveling together find that one needs to cancel, then remaining partner will be charged the difference from double to single. In all instances, Jolly Tours needs to be notified of the cancellation within 24 hours. There will be a $25 + tax change fee levied to change room occupation on a deposited registration.
* Surcharge may apply on cancellation insurance premium in upper age categories.
THE FOLLOWING CANCELLATION CHARGES APPLY
- List of Charges for Motorcoach only tours of 7 days or less in Canada and United States:
Up to 60 days before departure – full refund, less a minimum $25 + tax administration fee per person. 59 days to departure day – 100% of tour price non-refundable
- List of Charges for Motorcoach only tours of 8 days or more in Canada and United States:
Up to 90 days before departure – full refund, less a minimum $25 + tax administration fee per person. 89 days to departure day – 100% of tour price non-refundable
- List of Charges for tours which involve air flights and cruises:
Up to date of full payment, the charge is non-refundable deposit. From the time of full payment to departure day – 100% of tour price is non-refundable
There is no Cancellation Insurance on Day Trips, however full refund less a $25 + tax administration fee outside of 72 hours (3 business days), will be issued on most day trips. Regrettably, cancellation within 72 hours (3 business days) of a scheduled day trip is 100% non-refundable. The only exception to our day trip refund policy is when high profile concerts venues, and / or tickets are included in the day trip. These day trips will be 100% non-refundable 21 days prior to departure. Receipted day trips are non-transferrable meaning, should you not be able to attend after registering, you cannot give your seat to another person. There are no refunds for un-used components of your day trip should you decide not to participate. Upon arrival for your day trip, please be prepared to present your receipt and some form of photo ID before boarding the motorcoach.
TOURS IN CONJUNCTION WITH OTHER OPERATORS
Prices, terms, conditions, scheduling changes, deposits, refunds and all other matters advertised in conjunction with other tour operators and cruise lines are subject to the terms and conditions as published by each operator and are subject to changes / cancellations with notice.
Jolly Tours partners with and contracts with many third-party suppliers who may provide travel services such as flights, cruises, hotels, transfers, sightseeing, car rentals or other activities included in your tour. Jolly Tours makes every effort to deal with only the most reputable suppliers, but Jolly Tours is not responsible for any acts and / or omissions by any third-party suppliers, their employees, representatives or agents. Jolly Tours is not responsible for any schedule changes, re-routing or changes related to any cruise itineraries, flight schedules, hotels, changes in itineraries, where applicable. Living standards and practices at destination as well as the standards and conditions with respect to the provision of services and accommodations may differ from those found in Canada.
* Each end supplier and Jolly Tours Ltd. reserve the right to re-instate a fuel supplement or price change due to currency fluctuation changes for all guests at any time. Any EBB Bonus’s offered by third partner supplies can be withdrawn at anytime