By nature of offering and providing tour departures, Jolly Tours must collect details and documents personal to you. Jolly Tours treats the collection and use of personal information with the highest degree of importance, safety, and confidentiality. Jolly Tours makes every effort to be consistent with the most current Federal Legislation through the Personal Information Protections and Electronic Documents Act (PIPEDA).
The following should assist in answering any question you may have on how we collect, manage, and safeguard your personal information. Please note, this policy may change from time to time to stay compliant, so we encourage you to review it periodically.
The personal information that Jolly Tours may collect from you includes (but is not limited to):
- Your full name as seen on your passport
- Date of birth
- Telephone Number, home & mobile
- E-mail address
- Home address and/or mailing address
- Credit Card information
- Passport information, including a photocopy
- Your emergency contact details
- Your insurance coverage details
- Pertinent health information that may impact your travel experience
This information is collected when a client contacts us to book a tour or to receive marketing information. Additionally, select information is voluntarily collected when a client reserves a tour online, requests to be added to our E-Newsletter, or requests more information through our website.
Select information can only be accepted either verbally, via fax, or mail for security purposes. This includes, but is not limited to, credit card information, and select information required to issue travel insurance. Information of this nature cannot be collected via e-mail. Jolly Tours will provide clear instructions on how to send this information safely to us so please do not send any of the above-mentioned details without speaking with a Jolly Tours representative first.
Jolly Tours may also receive personal information through a third party such as a travel companion or spouse. When a booking is made in this manner it is done with the implied consent from the person who is being booked by the third party. When bookings are made in this manner it is the responsibility of the third party to alert Jolly Tours to any pertinent travel information that could impact the client’s ability to travel comfortably.
You may choose not to share personal details with Jolly Tours, but Jolly Tours may be unable to provide you with services without them.